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Customer Service

Shipping & Delivery

Effective from Jan 1st, 2017, our charges have been revised. Please see details as follows:

For purchases reaching HK$1,500, delivery and service charges will be waived for any address on Hong Kong Island, Kowloon and the New Territories as well as self-pick orders. Regarding delivery to the outlying islands, please consult us. Please note that no wines are stored at our office. But under special circumstances and with 48 hours prior arrangement, wines may be collected at our office. 
For orders below HK$1,500, delivery charges are as follow:

Self-pick, HK Island, Kowloon and NT: HK$80

Discover Bay and other outlying islands: Limited delivery services may be provided, it depends on the final destination. Also additional charges may be applied. Please contact Vino1855 directly.

For water delivery (HK Island, Kowloon and NT), the charge is HK$160, and it can be waived for orders over 10 cases/mixed with wine.

Late order delivery (after cut-off 14:30) and urgent delivery: HK$350
Privacy & Security

WHY collect personal data?
The purpose of collecting personal information is to enable you to fully enjoy every feature of the Vino1855 website and provide the best quality service to you. Be assured that collected data will remain confidential at all times.


WHAT personal data will be needed?
In order to achieve better customer service when shopping online, the following information can be required. Title, name, gender, date of birth, mobile number, e-mail address, address for delivery, credit card information. Also, to ensure personalized offers you may be asked for occupation, income level, interests, or wine preferences.


HOW will that information be used?
The only aims of personal data collection is to help us offer you easy control of payment operations as well as setting up personalized features according to your preferences and latest purchases. Altaya Wines will only process your personal data for the purposes of managing its customer care services as well as providing you information about the products and offers of Vino1855.


HOW will the information be safeguarded?
Vino1855 shall safeguard your data to the best of our capacity. We shall keep it only for as long as is reasonably required for the above purposes or as required by applicable law. This includes keeping, for as long as reasonably required, such data as required for handling enquiries relating to any of the above purposes. Data held by the Company relating to a data subject will be kept confidential but the Company may provide such information when required by law or court order of any jurisdiction, or as requested by any government or law enforcement authority or administrative organization.

Returns
We do not accept any form of return and typically do not issue refunds, except in the form of  Vino1855 Credit. We apologize for any inconvenience caused. Please make sure to examine the goods you ordered immediately upon delivery for any deficiencies and/or damages. By signing on the delivery note, you acknowledge that your order is correct and that you accept the package.
Ordering
All sales are subject to our final confirmation. All orders received verbally, by fax or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong with the exception of en primeur. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists.
By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.
Payment, Pricing & Promotions
Payment

Payment is due immediately upon confirmation of order.
Method of payment is preferably in the form of bank transfer.
Upon receipt of proof of payment before 1pm, delivery can be arranged the next business day. Otherwise, an extra business day is required.
Personal cheques will take up to 3 business days to process.
Surcharge will apply for credit cards payment (Visa & Master) with approved accounts only.

All checks should be made payable to "Vino1855 Wines Company"

Bank Detail: HSBC a/c: 112-187638-838

The order will be valid for 7 days upon confirmation. If payment is not received during this period, the order will be voided automatically.

Prices
Vino1855 cannot confirm the price of a product until you order. It is possible that the price for a product may increase or decrease between the time that the product is placed in a “shopping cart” or “shopping bag” and the time the purchase is actually made. Also, despite Vino1855's best efforts, a small number of the products on the Site may display incorrect prices. If the price for the product on the Site is incorrect and is actually higher than the price provided at the time of purchase, then, at the sole discretion of Vino1855, Vino1855 may either (a) contact you for instructions before shipping the product or charging you for such product or (b) cancel the order for such product and notify you of such cancellation. Vino1855 will have the right to cancel any orders for products that have been listed at an incorrect price, rebate or refund, that contain other incorrect information or typographical errors or that are unavailable for any reason. YesStyle will have this right regardless of whether the order has been confirmed or your credit card or other payment service has been charged. If your credit card or payment service has already been charged for the purchase and your order is cancelled, Vino1855 will immediately issue a credit to your credit card or payment service in the amount of the charge.
Breakages/Shortfall
All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.
Other
Force Majeure
Vino1855 shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
Law and Jurisdiction
All sales and contracts are governed by the laws of Hong Kong SAR.